Woodhead One hits 9,000+ Responsive Call Out’s

It’s been an exciting year for Woodhead One, a specialist repairs and maintenance Division of Robert Woodhead Limited.

Woodhead One are delivering responsive repairs and maintenance contracts for Nottingham City Council, Nottinghamshire County Council and Erewash Borough Council.  In December the total number of call outs reached over 9,500. The calls are managed by a dedicated team and 2012 has seen an increase in the number of calls we respond to compared to 2011.  Woodhead One entered the responsive repairs and maintenance sector three years ago.  Since then they have seen steady growth. Woodhead One recorded turnover of £4.4m in 2012.

Glenn Slater, Business Development Director comments “The growth in our repairs and maintenance division has been pleasing. We feel that our co-ordinated and well managed response is key to offering our clients the very best responsive service.  We anticipate that in 2013 we will see more growth of 20% year on year.”

Woodhead One Manager, Paul Duggan comments on the achievement… “It has been an exceptional year at Woodhead One. In 2012 Woodhead One responded to an average of one job every hour of every day.  We have started a new contract with Erewash Borough Council and continued to deliver three contracts in Nottinghamshire.  We have responded to a record number of call outs and as a result we have increased our office workforce to meet and exceed client expectations, response time targets and maintain quality of work.”

Woodhead One responds to a wide range of call outs across Nottinghamshire and Derbyshire, including:

  • Mechanical electrical faults.
  • Plumbing and heating repairs.
  • Intruder and fire alarm call outs.
  • Building repairs.

Some of the most Interesting call outs of 2012 include:

A royal engagement

Woodhead One engineers were on standby when the Royal Family visited Nottingham. The engineers were required to conduct a safety check of the Council House to ensure her visit went smoothly.  Woodhead One provided lift engineers, fire alarm and intruder alarm engineers as well as heating engineers. The operatives were assigned to a policing unit and swapped their traditional uniform for shirts and ties. We are pleased to report that the visit went without a hitch.

Rapid response to minimise impact of school fire

Woodhead One operatives were called to Sneinton, St Stephens School following a fire. Woodhead One mobilised two operatives who responded to this call out within 27 minutes to ensure electrical isolation and to make the site safe including joinery repairs.  At the time of the fire the school was undergoing renovation works, our rapid response enabled construction work to resume with minimal impact on programme.

Christmas Call Out

Woodhead One responds to emergency calls 365 days a year, 24/7 including Christmas Day and Boxing Day.  Last Christmas saw Woodhead One engineers called out to Meadow House in Mansfield, which is the local social services head office for the County Council.  A Woodhead One operative on call initially went out to make the building safe. We then had to co-ordinate glaziers to repair the entrance which had been badly damaged.  This call out needed very prompt attention due to the nature of the building and the secure and confidential records held there.